Privacy Policy — be998 Platform

be998 collects personal information from you in several ways — directly when you register or interact with our platform, automatically as you browse and play, and occasionally from third-party sources where this is necessary to verify your identity or prevent fraud. We collect only the data we genuinely need to operate a safe, compliant, and enjoyable platform for Bangladeshi players.

Information You Provide Directly

When you create a be998 account, make a transaction, contact support, or participate in a promotion, you may provide:

• Identity data: Full legal name, date of birth, gender, and National ID or passport number (required for KYC verification)
• Contact data: Email address, mobile phone number, and residential city or district (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Account credentials: Username and encrypted password
• Payment data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction amounts in BDT
• Verification documents: Scanned copies or photographs of government-issued ID, utility bills, or bank statements submitted during KYC
• Communications data: Messages, chat transcripts, and emails you send to our support team

Information Collected Automatically

When you access be998, our systems automatically collect certain technical and behavioural data including:

• Device and browser data: IP address, browser type and version, operating system, device model, and screen resolution
• Usage data: Pages visited, games played, session duration, bet history, deposit and withdrawal activity, and feature interactions
• Location data: General geographic location inferred from your IP address (country and city level only — we do not use GPS-level location tracking)
• Cookie and tracking data: Session identifiers, preference cookies, analytics tags, and similar technologies (see the Cookies section for full details)

be998 uses the personal information we collect for clearly defined purposes. We do not use your data in ways that are unrelated to operating, securing, and improving the platform or communicating with you about your account. The primary purposes for which we process your data are as follows:

Account Management and Service Delivery

Your registration data is used to create and maintain your be998 account, authenticate your identity at login, process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods, and deliver the games, sports betting markets, and promotional offers you have opted into. Without this processing, we cannot provide you with the be998 service.

Identity Verification and Fraud Prevention

We use identity and financial data to carry out KYC checks, verify that you meet the 18+ age requirement, detect duplicate accounts, and identify patterns consistent with fraud, money laundering, or terms abuse. This processing is essential for responsible platform operation and the protection of all players.

Responsible Gaming Obligations

Behavioural and usage data — including session frequency, bet sizes, and deposit patterns — is monitored to identify potential signs of problem gambling. Where our systems detect such patterns, we may proactively contact you to discuss responsible gaming tools, or apply temporary account restrictions in line with our Responsible Gaming policy. This processing reflects our genuine commitment to player welfare.

Customer Support

When you contact be998 via live chat, email, or WhatsApp, we use your account data and the content of your communications to resolve your query as efficiently as possible. Support interactions may be logged and retained for quality assurance, staff training, and dispute resolution purposes.

Marketing and Promotional Communications

With your consent, we may use your contact details to send you information about new games, seasonal promotions (such as Eid bonus offers, Pohela Boishakh specials, or BPL cricket betting promotions), and platform updates. You can withdraw your marketing consent at any time through your account preferences. Withdrawing consent does not affect transactional communications such as deposit confirmations, withdrawal receipts, or security alerts.

Platform Improvement and Analytics

Anonymised and aggregated usage data helps us understand which games are most popular, where technical issues occur, and how the platform can be improved. This analytics processing does not identify you personally and is used purely to make be998 a better experience for all players across Bangladesh.

be998 does not sell your personal data. We share data only where strictly necessary to deliver the platform service or to meet legal obligations. The categories of recipients with whom we may share your information are set out below.

Game and Technology Providers

To deliver the casino and sports betting experience on be998, we work with licensed game studios and technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data — such as your session token and bet amounts — necessary to run their games within the be998 platform. They are contractually prohibited from using this data for any purpose other than delivering the game service.

Payment Processing Partners

Transactions via bKash, Nagad, Rocket, and Upay are processed by those respective payment service providers. be998 shares the minimum data required to initiate and confirm each transaction, including your registered mobile number and the transaction amount in BDT. The privacy practices of those providers are governed by their own published privacy policies.

Identity Verification Services

Where automated identity checks are used as part of the KYC process, your identity data may be transmitted to a third-party verification service. All such providers are bound by strict confidentiality obligations and are not permitted to retain your data beyond the period necessary to complete the verification check.

Legal and Regulatory Authorities

be998 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by applicable law, a valid court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity. We will notify you of such disclosures where we are legally permitted to do so.

International Data Transfers

Some of be998's technology partners and game providers operate servers outside Bangladesh. Where your data is transferred internationally, be998 ensures that appropriate data protection safeguards are in place, including contractual clauses that require receiving parties to handle your data with at least the same level of protection as applied within be998's own systems.

be998 uses cookies and similar tracking technologies to keep the platform functional, remember your preferences, and understand how players interact with the site. A cookie is a small text file placed on your device by a website when you visit it. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

Managing Your Cookie Preferences

Essential and security cookies cannot be disabled because they are required for the platform to function correctly. Functional and analytics cookies can be managed through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or settings menu. Please note that disabling functional cookies may affect your experience — for example, your account preferences may not be saved between sessions.

be998 applies technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no platform can guarantee absolute security, we implement controls that reflect industry best practice for online gaming platforms.

Security Measures in Place

• TLS/SSL encryption on all data in transit between your browser and be998 servers
• Encrypted storage of passwords — your password is never stored in plain text
• Access controls — only authorised personnel with a legitimate operational need can access personal data
• Regular security audits and vulnerability assessments of the platform infrastructure
• Two-step verification option available for all registered players to protect account access
• Automated fraud detection systems that monitor login patterns, payment activity, and session behaviour

Data Retention Periods

be998 retains personal data for as long as your account is active and for a reasonable period thereafter to meet legal, regulatory, and dispute-resolution obligations. Specific retention guidelines are as follows:

• Account and identity data: Retained for the lifetime of your account plus five (5) years following account closure, in line with standard anti-money laundering record-keeping obligations
• Transaction records: Retained for five (5) years from the date of each transaction
• KYC documents: Retained for five (5) years following the completion of verification or account closure, whichever is later
• Support communications: Retained for two (2) years from the date of the last interaction
• Analytics data: Anonymised and aggregated after 24 months; individual-level behavioural data is not retained beyond that period

As a be998 player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights below, please contact our support team at [email protected] with the subject line "Privacy Request" and your registered account username.

Right of Access

You have the right to request a copy of the personal data be998 holds about you. We will provide this within 30 calendar days of receiving a verified request. The information will be supplied in a clear, readable format. There is no charge for a first data access request in any 12-month period.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For account details such as your email address or registered mobile number, you can make changes directly through your account settings. For identity and KYC data, please contact support with supporting documentation.

Right to Erasure

In certain circumstances you may request that be998 delete your personal data — commonly known as the "right to be forgotten". This right applies where the data is no longer necessary for the purposes for which it was collected, where you withdraw consent and there is no other lawful basis for processing, or where the data has been unlawfully processed. This right does not apply where be998 is required to retain data to comply with a legal obligation or to establish, exercise, or defend legal claims.

Right to Restrict Processing

You may request that we limit how we use your data in certain situations — for example, while the accuracy of your data is being contested, or while you are waiting for a response to an erasure request. During a restriction, we will continue to store your data but will not process it further without your consent.

Right to Withdraw Marketing Consent

Where we process your data for marketing purposes on the basis of your consent, you can withdraw that consent at any time. You can opt out of marketing emails by using the unsubscribe link in any marketing communication, or by updating your preferences in your be998 account settings. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

The be998 platform is strictly intended for adults aged 18 and above. be998 does not knowingly collect, process, or retain personal data from any person under the age of 18. Age verification is a mandatory step in the account registration process, and additional documentary verification may be requested at any time during the account lifecycle.

If be998 becomes aware that personal data belonging to a person under the age of 18 has been collected — whether through registration, a support interaction, or any other channel — we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage user will be returned to the originating payment method subject to verification.

be998 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify registered players by email to the address associated with their account and will update the effective date shown at the top of this page. We encourage you to review this page periodically so you remain informed about how be998 protects your personal data.

Your continued use of the be998 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, you should discontinue use of the platform and may request account closure by contacting [email protected].

The current version of this Privacy Policy is effective as of January 2026. Previous versions are available on request from our support team.

For any questions about this Privacy Policy or how be998 handles your personal data, please contact us at [email protected]. Our support team is available 24 hours a day, seven days a week, in English.